— T&Cs
BeeXpress Heating & Renewables Service Plans Terms and Conditions.
We understand that terms and conditions are often extremely difficult to understand due to how they are written. We have tried to keep our Service Plans terms and conditions extremely clear so you know exactly what is and isn’t covered.
Scope of Contract
1.1 BeeXpress Heating & Renewables will provide the level of cover described within the ‘Plan Summary’ below subject to an initial chargeable service and inspection.
1.2 When referring to ‘We’ this refers to BeeXpress Heating & Renewables
1.3 This contract is strictly a maintenance contract and is not an insurance policy. BeeXpress Heating & Renewables is therefore not regulated by the FCA.
1.4 This plan is intended for domestic boilers only and will only carry out works at residential properties
Our Plans
2.1 Boiler Service Plan
Here is what is included in our Boiler Service Plan:
Annual boiler service worth £140 + VAT
Plumbing Cover (+£10.80/month)
Unvented Cylinder Cover (+£7.20/month)
2.2 Boiler Service Extra Plan
Here is what is included in our Boiler Service Extra Plan:
Annual boiler service worth £140 + VAT
1 Free Callout
Plumbing Cover (+£10.80/month)
Unvented Cylinder Cover (+£7.20/month)
2.3 Premium Care Plan
Here is what is included in our Premium Care Plan:
Annual boiler service worth £140 + VAT
Annual System Water Test
Annual Carbon Monoxide Test
Priority Call Outs
2 Emergency Call Outs Per 12-Month Period
15% Off Boiler Installation
5% off parts and 15% off labour on additional work
Plumbing Cover (+£10.80/month)
Unvented Cylinder Cover (+£7.20/month)
2.4 Ultimate Care Plan
Here is what is included in our Ultimate Care Plan:
Annual boiler service worth £140 + VAT
Annual System Water Test
Annual Carbon Monoxide Test
Priority Call Outs
3 Emergency Call Outs Per 12-Month Period
30% Off Boiler Installation
15% off parts and 30% off labour on additional work
Plumbing Cover (+£10.80/month)
Unvented Cylinder Cover (+£7.20/month)
Annual Service
4.1. One of our Gas Safe qualified engineers will perform the service and safety check in line with manufacturers instructions
4.2. Included in this service/safety check, we will perform the following as a minimum:
Check emissions using a fully calibrated flue gas analyser
Check of the inlet and working gas pressure
Clean condensate trap
Clean magnetic filter (if fitted)
Clean inside of boiler case
Gas rate if required
Test of safety devices and all safety checks in line with Gas Safe guidelines
4.3. We will also inspect the radiator, hot water cylinder and other components for leaks or defects
4.4. A gas tightness test will be performed in certain circumstances to ensure the property is free from gas leaks
4.5. The annual service will be arranged at a time and date convenient to you and in the month of your contract renewal. Unless otherwise arranged with the contract holder beforehand.
4.6 The annual service will be carried out Monday to Friday between 9 am and 5 pm unless otherwise agreed by BeeXpress Heating & Renewables
Callouts
Plan
Standard Callouts (Before 4 PM)
Out-of-Hours/Weekend Callouts
Premium Care Plan
Within 48 hours
Within 72 hours
Ultimate Care Plan
Within 48 hours
Within 72 hours
Timeframes are subject to workload and availability.
Emergency Callouts
Plan
Before 4 pm
Out of hours
Premium Care Plan
Within 72 hours
Within 4 days
Ultimate Care Plan
Within 48 hours
Within 72 hours
Timeframes are subject to workload and availability.
Exceptions
6.1 Any breakdown that is a result of a problem with the water mains, electrical grid or gas main/meter. Including having no credit on a gas meter.
6.2 Pre-existing faults and defects in the design or installation of the system.
6.3 Any breakdowns caused by blocked drains backing up into the boiler.
6.4 Replacement of cosmetic parts such as boiler casings and covers
6.5 Faults caused due to the fabric of the building, for example, pipes in walls bursting due to subsidence
6.6 Any defects caused due to malicious actions, misuse or third party interference.
6.7 Any defect caused by; fire, flood, lightning, explosion, storm, frost, terrorism or the impact of any other extraneous cause.
6.8 We will not be held responsible for delays in the provision of parts from suppliers or delivery firms
6.9 We do not cover drains
6.10 We do not replace toilets as part of this package
Missing / Cancellations of Appointments
7.1 Customers that have arranged a breakdown callout or annual service are given a time slot, if the engineer attends and the customer is not available a rebooking fee is charged to re-attend.
7.2 Customers must give 24 hours notice to change an appointment date/time otherwise a rebooking fee will be charged
Use of Subcontractors
8.1 We reserve the right to use subcontractors to carry out any breakdowns or annual services. All subcontractors will be Gas Safe registered and vetted by us for suitability
Period, Renewal and Payment Contract
9.1 This contract is binding for a period of 2 years (24 months) from the date the first direct debit is collected
9.2 The contract will be automatically renewed into a monthly rolling contract unless instructed by the customer to cancel. The customer must give notice no later than 14 days before the renewal date
9.3 We reserve the right to cancel the renewal of any contract without giving a reason.
9.4 In the event of non-payment of the Direct Debit cover will be suspended until the account is brought up to date and no works will be carried out
9.5 The contract is cancelled if the customer misses 3 consecutive payments without
contacting after the initial 12 months period.
9.6 We reserve the right to cancel any policy at any time if a customer is found to have broken any terms in these conditions.
Certificates
10.1 All certificates will be held electronically by BeeXpress Heating & Renewables
10.2 Customers can request copies of any certificate at any time via email without charge.
10.3 Customers can request a hard copy of any certificate subject to a printing and postage
charge of £5.
Cooling Off Period
11.1 Customers are entitled to a full refund within 14 days of signing the contract. Any breakdowns within this cooling-off period will be charged at the full amount in the event of cancellation.